Privacy policy
Roseward.life cares about your privacy. For this reason, we collect and use personal data only as it might
be needed for us to deliver to you our world-class products, services, websites and mobile applications (collectively, our
“Services”). Your personal data includes information such as:
•
Name
•
Address
•
Telephone
number
•
Date of
birth
•
Email
address
•
Other data
collected that could directly or indirectly identify you.
Our
Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also
describes options we provide for you to access, update or otherwise take control of your personal data that we process.
If at
any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer
(“DPO”) and our dedicated team that supports this office by contacting us at support@roseward.life. This inbox is actively monitored and managed so that we
can deliver an experience that you can confidently trust.
What information do we
collect?
We
collect information so that we can provide the best possible experience when you utilize our Services. Much of what you likely consider personal data is
collected directly from you when you:
•
create an
account or purchase any of our Services (ex: billing information, including name, address, credit card number, government
identification);
•
request
assistance from our award-winning customer support team (ex: phone number);
•
complete
contact forms or request newsletters or other information from us (ex: email); or
•
participate in contests and surveys, apply for a job, or otherwise participate in activities we promote
that might require information about you.
However, we also collect additional information when delivering our Services to you to ensure necessary
and optimal performance. These methods of
collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they
vary from time to time) and how they work:
Account related information is collected
in association with your use of our Services, such as account number, purchases, when products renew or expire, information requests,
and customer service requests and notes or details explaining what you asked for and how we responded.
Cookies and similar technologies on our websites and our mobile
applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data,
including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product
offerings, a better experience on our sites and mobile applications, and to collect, analyze and improve the performance of our
Services. We may also collect your location (IP address) so that we can personalize our Services.
Data about Usage of Services is automatically collected when you use
and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes
specific data about your interactions with the features, content and links (including those of third-parties, such as social media
plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were
used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing
the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and
error data, and some of this data collected might be capable of and be used to approximate your location.
Supplemented Data may be received about you from other
sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this
data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new
customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we
will only use that information for the specific reason for which it was provided to us.
How we utilize information.
We
strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given
permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for
legal compliance or other lawful purposes. These uses include:
Delivering, improving, updating and enhancing the Services we provide to you. We collect various
information relating to your purchase, use and/or interactions with our Services. We utilize this information to:
•
Improve
and optimize the operation and performance of our Services (again, including our websites and mobile applications)
•
Diagnose
problems with and identify any security risks, errors, or needed enhancements to the Services
•
Detect and
prevent fraud and abuse of our Services and systems
•
Collecting
aggregate statistics about use of the Services
•
Understand
and analyze how you use our Services and what products and services are most relevant to you.
Often, much of the data collected is aggregated or statistical data about how individuals use our
Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal
data, we treat it accordingly.
Sharing with trusted third parties. We may share your personal data with
affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their
services into our own Services, and with trusted third party service providers as necessary for them to perform services on our
behalf, such as:
•
Processing
credit card payments
•
Serving
advertisements
•
Conducting
contests or surveys
•
Performing
analysis of our Services and customers demographics
•
Communicating with you, such as by way email or survey delivery
•
Customer
relationship management.
We
only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These
third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing,
sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your
consent).
Communicating with you. We may contact you directly or through a
third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver
transactional or service related communications. We may also contact you with offers for additional services we think you\’ll find
valuable if you give us consent, or where allowed based upon legitimate interests. You don\’t need to provide consent as a condition
to purchase our goods or services. These contacts may include:
•
Email
•
Text (SMS)
messages
•
Telephone
calls
•
Automated
phone calls or text messages.
You
may also update your subscription preferences with respect to receiving communications from us and/or our partners by signing into
your account and visiting “Account Settings” page.
If we
collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the
information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or
sharing of your personal data with a co-branded partner, as well as how to exercise those options.
If
you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we
will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us
with your personal information and you would like to request that it be removed from our database, please contact us at support@roseward.life.
Transfer of personal data abroad. If you utilize our Services from a
country other than the country where our servers are located, your communications with us may result in transferring your personal
data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global
locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.
Compliance with legal, regulatory and law enforcement requests. We
cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any
information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary
or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property
and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be
illegal or unethical.
Website analytics. We use multiple web analytics tools
provided by service partners such as Google Analytics to collect information about how you interact with our website or mobile
applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each
page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to
improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit
our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information
collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in
which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the
information collected is used and shared by these service providers in accordance with their individual privacy policies.
Targeted advertisements. Targeted ads or interest-based offers
may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently
own. These offers will display as varying
product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and
other websites. Our third party partners may
use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your
browsing activities and interests, and to measure advertising effectiveness.
Third-party websites. Our website and our mobile applications
contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party
sites. Please read the privacy policy of any
website you visit.
How you can access, update or delete your data.
To
easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please
sign into your Account and visit “Account Settings.”
If
you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the
request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate
business purposes or legal or contractual record keeping requirements.
How we secure, store and retain your data.
We
follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and
stored, including utilization of encryption where appropriate.
We
retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of
legitimate legal or business purposes. These might include retention periods:
• mandated by law, contract or similar obligations applicable to our business operations;
• for preserving, resolving, defending or enforcing our legal/contractual rights; or
• needed to maintain adequate and accurate business and financial records.
If
you have any questions about the security or retention of your personal data, you can contact us at support@roseward.life.
Do Not Track’ notifications.
Some
browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus
among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do
not alter our practices when we receive a “Do Not Track” signal from a visitor\’s browser.
Changes in our Privacy Policy.
We
reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to
this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and
under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by
email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.